Job type: Full-time
Job Description
Motor Assessor – (24000042)
Job Purpose and Key responsibilities
Job purpose
The role holder will be responsible for internal verification of assessment reports and re-inspecting motor vehicles to assess small damages. The role will report to the Claims Manager.
Key responsibilities
Assess the damage and liability for motor vehicle accidents
Facilitate issuance of repair authority to motor repairers
Preparation of motor assessment reports
Re-inspection of vehicles
Facilitate issuance of release letters to repairers
Supervision of external motor assessors
Review external assessors assessment report to save the company on repair expenditure
Vetting of motor repairers
Handle customer enquiries and complaints relating to motor accident repairs
Ensure salvaged vehicles are kept safe before disposal
Undertake valuation on motor vehicles
Perform any other duties as may be assigned from time to time.
Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.
Key Performance Measures
· Customer Satisfaction
· Turn Around Time
· Motor Loss Ratio and Cost Saving
Working Relationships
Internal Relationships:
· Accountable to the Claims Manager
· Required to liaise and work closely with the other departments as may be necessary
External Relationships:
· Britam customers
· Insurance sector players
· Garages
Knowledge, experience and qualifications required
Knowledge, experience and qualifications required
1. Bachelor’s Degree in Automotive Engineering
2. 4 years’ experience in motor insurance
3. Good knowledge of motor insurance covers
4. Good working knowledge in vehicle accident assessment and vehicle claims recovery
5. Knowledge of insurance regulatory requirements
6. Knowledge of Britam products
Essential Competencies
1. Presenting and Communicating Information: Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
2. Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
3. Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organisational values during every day interactions.
4. Analysing: Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system.
5. Planning and Organising: Adhere to and monitor clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
6. Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic methodical and orderly way. Consistently
Primary Location: Tanzania, United Republic of-Dar es Salaam-Dar es Salaam
Organization: Britam Insurance Tanzania Limited
Job Type: Permanent
Shift: Day Job
Contract Type: Full-time
Job Posting: 16-12-2024
Unposting Date: 31-12-2024
Number of Openings: 1
How to Apply:
This is Full-time Job, To submit your application, please follow the link provided below.
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