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Alternative Channels Officer at Exim Bank May, 2023

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Alternative Channels Officer

  1. PURPOSE OF JOB:

To implement the bank’s alternative channels strategy with a specific focus on cards (Prepaid & Debit), mobile banking and Internet banking in coordination with the branches network to increase registration/adoption and usage.

  1. PRINCIPLE ACCOUNTABILITIES:
    • Ensure the long-term prosperity of the business.
  • Research, analyze, propose, and implement solutions for all three products (Mobile banking, cards & Internet banking by working with product development teams
  • Negotiate and maintain co-operations and partnership agreements with service providers, card schemes and other financial institutions.
  • Establish and achieve annual sales and activity targets for all three products in line with the marketing plan.
    • Ensure good levels of customer service.
  • Build, maintain and improve efficient and user-friendly services on all three product platforms (Process Improvement).
  • Measure and analyze customer satisfaction feedback by regularly working with the Contact center team on research activity and responding appropriately.
  • Responsible for effective enterprise-wide dissemination of knowledge of the three products.
  • Managing the service quality within cross-functional departments (delivery time, knowledge, friendliness, efficiency, transparency).

2.33. Meet financial targets.

  • Prepare, agree and be responsible for all components of the budget for Cards (Prepaid & Debit), Mobile banking & Internet banking.
  • Engage with branch network to grow the portfolio, coordinating with partners and driving activation programs for respective card portfolios, mobile banking & internet banking.
  • Develop, analyze, and interpret product-related MIS reports and act as appropriate.
  • Monitor industry trends and evaluate both financial institutions and non-traditional competitor practices and pricing.
  • Ensure that all activities are aligned with Exim’s retail strategy and segmentation rules.
  • Value management for all three product marketing activities (Acquisition costs, Break Even, Pay Back).
  • Managing by standards (process design, reports, P&L, calculations, concepts etc.).
  1. SKILLS:
  • Graduate with relevant banking knowledge and experience
  • Computer literate
  • Good communication skills
  • Good organization skills
  1. QUALITIES:
  • Effective communication skills
  • Hardworking and flexible individual
  • Good Team player
  • Coordination skills
  • Adaptability
  • Flexibility
  1. OTHER:
  • Carry out work in accordance with the bank’s procedures.
  • Perform the assigned tasks with due diligence.
  • Eliminate waste of whatever form, suggest the use of new practices, and <

:ontribute to the continuous improvement of the bank.

How to Apply:

Please send your application to [email protected]
The deadline for submitting the application is 30 May 2023.



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