You will be responsible for meeting Technical Operations KPIs that directly impact the company’s mission of providing clean affordable energy solutions to underserved communities.

Process Compliance and Approval

• Ensure technical operational processes are well understood and adhered to
• Work to improve and simplify tech processes as needed

Fleet Health

• Monitor system performance and health to ensure optimal functionality
• Implement proactive measures to minimize downtime and extend the life of equipment

Issue resolution and escalation

• Act as a primary point of contact for resolving day-to-day technical operational issues
• Escalate unresolved and observed technical issues to Management and Engineering team

Country level reporting

• Collect, analyze, and present tech operational performance to key stakeholders
• Provide actionable insights and recommendations to improve tech ops efficiency and effectiveness

Recruitment and training

• Lead the recruitment process for Country technical staff
• Develop and implement training programs to build the team’s technical capacity

Project Management

• Plan, execute, and oversee tech projects and support expansion tech maintenance of energy hubs/shops
• Ensure projects are delivered on time, within budget, and to the required tech standards