The Retail Banking Personal Loan Reconciliation Officer is responsible for identifying and acquiring potential customers for personal loan products. This role focuses on building relationships with clients, understanding their financial needs, and offering tailored loan solutions. The officer ensures an exceptional customer experience while meeting and exceeding sales targets.
- Sales and Business Development:
- Actively promote and sell personal loan products to individuals.
- Identify potential customers through various channels such as field visits, networking, referrals, and events.
- Meet or exceed monthly sales targets and key performance indicators (KPIs).
- Customer Engagement and Needs Assessment:
- Approach and interact with potential customers to understand their financial needs and goals.
- Present suitable personal loan solutions tailored to customer requirements.
- Provide detailed explanations of loan features, benefits, interest rates, fees, and repayment terms.
- Customer Onboarding:
- Assist customers with the loan application process, ensuring all required documentation is collected and accurately completed (For Manual Applications).
- Submit applications to the bank’s processing team for approval (For Manual Applications).
- Follow up with customers on the status of their applications and address any queries.
- Market Intelligence:
- Gather and report customer feedback, market trends, and competitor activities to the management team.
- Provide insights on product improvements or new opportunities based on customer interactions.
- Compliance and Risk Management:
- Adhere to the bank’s policies, procedures, and regulatory guidelines during the sales process.
- Ensure proper documentation and verification to minimize fraud and credit risk.
- Maintain confidentiality and protect customer information.
- Relationship Management:
- Build and maintain long-term relationships with clients to encourage repeat business and referrals.
- Provide after-sales support and resolve customer issues related to loans.
- Minimum of a diploma or bachelor’s degree in business, finance, marketing, or a related field.
- 1–2 years of experience in direct sales, preferably in banking or financial services. Prior experience in retail banking or personal loan sales is an added advantage.
- Knowledge of personal loan products, lending criteria, and credit risk assessment.
- Familiarity with banking systems and basic financial calculations.
- Strong communication skills, persuasive negotiation and selling abilities.
- Goal-oriented with excellent time management skills, high integrity, and professionalism.
- Understanding of financial regulations and compliance requirements in the retail banking sector.
- Number of loans closed and disbursed per month.
- Loan portfolio quality (e.g., low default rates).
- Customer acquisition and retention rates.
- Customer satisfaction scores.
- Primarily field-based, requiring frequent customer interactions and travel.
- May involve working in branches or kiosks during specific campaigns or promotions.
Note: Only shortlisted candidates will be contacted.
The company is an equal opportunity employer and does not charge for applications.
