Job type: Full-time

JOB PURPOSE

Responsible for growing both Assets (Loans) and Liabilities (Deposits) by fostering and maintaining customer relationships to drive the banks business. Responsible for managing and growing a portfolio of SMEs & Retail Banking clients by understanding their unique financial needs and providing tailored banking solutions.

SUMMARY OF THE KEY DUTIES AND RESPONSIBILITIES

• Pro-actively managing and developing effective client relationships, identifying and managing solutions to meet a wide range of client needs, and promoting products and services

• Generating and growing revenue streams through effective client management

• Developing a comprehensive understanding of the clients financial needs and demonstrating strong product and service knowledge to match the banks offering with the client’s needs

• Generating new client acquisitions and selling products to new clients; liaising with the sales team to ensure the quality of leads referred is to the required standard

• Conducting KYC reviews and risk assessments associated with on-boarding new clients

• Overseeing the credit risk associated with assigned client relationships

• Coordinate with Relationship officers/Branch Manager to prepare appropriate financial structure for managing risks and realizing economic value

• Proactively engage with other stakeholders of the bank to ensure the portfolio is maintained to the highest standard.

• Maintaining and updating accurate client information; taking ownership of client service requests and inquiries

• Making proactive client calls and responding swiftly to client requests

• Working with other Relationship officers to enhance the service offered and improve revenue generation

• Preparing presentations to senior management to appraise them of new business development plans and strategies

• To ensure the performance criteria ratio is maintained within the acceptable risk level.

• To accept cash or money orders deposited by customers, credit customers’ accounts, and issue receipts and statements

• Facilitate payment of money to or credit accounts for customers according to advice slips, cheques, or other banking documents, and debit appropriate accounts

• conduct foreign currency transactions as requested by customers

• identify customer needs and refer customers to appropriate banking services and specialists

• Handling any inquiries and resolving customer complaints.

• To open and close accounts as per Customer request.

KEY COMPETENCIES REQUIRED AND ACADEMIC BACKGROUND

(Knowledge, skills, qualifications, and experience required for a satisfactory job performance)

A: Required Qualifications

• Bachelors degree in Business Administration, Marketing, Banking and Finance, or any other relevant fields.

• MBA will be an added advantage

B: Required Experience:

• 3 to 5 years experience in SMEs and Retail Banking.

C: Required knowledge and skills

• Ability to assess clients financial needs and recommend suitable banking products or services.

• Excellent verbal and written communication for clear client interaction and presentations.

• Strong ability to build rapport, resolve complaints effectively, and ensure a positive customer experience.

• Capability to establish trust and maintain long-term partnerships with clients.

• Maintaining integrity and professionalism in handling client information and transactions.

Interested candidates are requested to submit their applications to – Mwanga Hakika Bank | Career Page (careers-page.com). The deadline for application is 18th December 2024. Only shortlisted candidates will be contacted.

How to Apply:

This is Full-time Job, To submit your application, please follow the link provided below.

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