Job type: Full-time

Job Function

The External Relationship Manager will be responsible for maintaining and strengthening relationships between DP World and key government agencies, regulatory bodies, and customers. The role will involve liaising with government stakeholders to ensure compliance with regulatory requirements, addressing customer needs, and facilitating smooth operations at the port. The ideal candidate will possess strong communication, negotiation, and problem-solving skills, with a deep understanding of port operations and government processes in Tanzania.

Key Performance Areas:

• Act as the primary liaison between DP World and various Port Stakeholders, including the Tanzania Ports Authority (TPA), Tanzania Revenue Authority (TRA), Tanzania Shipping Agency (TASAC), Ministry of Transport & Communications and other regulatory bodies.
• Ensure compliance with local laws, regulations, and port operations policies by working closely with government officials.
• Facilitate government approvals and permits for port activities, infrastructure development, and expansions.
• Monitor policy changes, regulations, and industry trends to provide timely advice to the management.
• Represent DP World in meetings, conferences, and negotiations with government authorities.
• Build and maintain a strong network with government stakeholders to promote a positive working relationship.
• Build and maintain strong relationships with key customers, including shipping companies, freight forwarders, and importers/exporters using the port in collaboration with Head of Commercial.
• Collaborate with the commercial team to understand and address customers’ logistical and operational needs.
• Coordinate with the operations and logistics teams to ensure that all government and customer requirements are aligned with DP World’s service offerings and operational capabilities.
• Assist in resolving operational bottlenecks and ensure smooth coordination between the port and government agencies during the customs clearance process.
• Ensure all permits, licenses, and certifications required for port operations are up to date.
• Proactively identify risks related to government relations and customer operations, including regulatory changes that may affect port activities.
• Work closely with the compliance team to ensure adherence to safety, environmental, and legal standards.
• Manages the communications between DP World and key stakeholders in the media.
• Oversees external/ public communications related to news, updates, etc. to improve DP World’s public image and connectivity with external stakeholders.
• Keeps up-to-date with industry or national news and defines communication needs.
• Reviews analytics from external communications and decides on communication strategy accordingly.
• Prepare regular reports on interactions with government agencies, regulatory updates, and customer feedback.
• Communicate effectively with internal teams and senior management regarding relevant government policies and customer issues.
• Ensure timely dissemination of important information to relevant stakeholders.

Qualifications Required:

• Bachelor’s degree in business administration, Public Relations, Political Science, or a related field.
• A master’s degree is an advantage.

Experience and Skills Required:

• Minimum of 5 years of experience in government relations, public relations, or customer service roles, preferably in the logistics, maritime, or port operations industry.
• Proven track record of successful interaction with government entities and handling customer relationships.
• Strong communication and interpersonal skills.
• Excellent negotiation and problem-solving abilities.
• Deep understanding of the regulatory landscape in Tanzania.
• Ability to manage multiple stakeholders and work in a dynamic, fast-paced environment.
• Proficiency in MS Office (Word, Excel, PowerPoint) and customer relationship management (CRM) tools.
• Strong understanding of port and maritime industry operations.
• Ability to build trust and maintain positive relationships with both government authorities and customers.
• Results-oriented with a focus on service excellence.
• Ability to handle sensitive information with discretion and professionalism.
• Strategic thinker with attention to detail and the ability to anticipate challenges.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses — Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW TO CHANGE WHAT’S POSSIBLE FOR EVERYONE.

EEO Statement

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

How to Apply:

This is Full-time Job, To submit your application, please follow the link provided below.

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