1      Job Summary:

We are seeking an experienced and skilled HR Coordinator to support our Human Resources team. As an HR Coordinator, you will play a key role in assisting with various aspects of human resources, including recruitment, employee relations, benefits administration, and compliance. This is an excellent opportunity to join a dynamic team and contribute to the growth and success of our organization.

Ultimately, as a valued member of our team, you will significantly contribute to the overall efficiency of our business by delivering personalized and timely support to the CEO and the company’s Senior Management.

2      Duties and Responsibilities:

• Recruitment and Hiring:
  • Assist with job postings, resume screening, and interview scheduling
  • Coordinate and communicate pre-onboarding process for new hires
  • Coordinate new hire orientation and onboarding process
  • Maintain accurate records of job postings, resumes, and interview evaluations

2.2    Employee Relations:                                                                                                              

• Provide support and guidance to employees and management on HR-related matters
• Assist with conflict resolution, performance management, and employee engagement
• Conduct exit interviews and analyze data to identify trends and areas for improvement
• Partner with business leaders to understand and address HR needs
• Develop and implement HR strategies that support business objectives
• Provide guidance on HR policies, procedures, and best practices
• Handle employee relations issues and investigations

2.3    Performance Management:                                                                                                    

• Establish key performance indicators (KPIs) and metrics to track the company’s progress towards its strategic
• Collaborating with cross-functional teams to implement strategic initiatives and drive business
• Monitor and analyze business performance across various departments and functions, identifying areas for improvement and
• Prepare regular performance reports and presentations for P&C Manager and Senior Leadership, highlighting achievements, challenges, and recommended
• Monitoring and reporting on key performance indicators (KPIs) to measure progress against
• Identifying areas for improvement and developing recommendations for
• Developing and implementing performance metrics and dashboards to track
• Facilitating and leading meetings and workshops to drive strategy and performance
• Developing and managing budgets and resources to support strategic
• Keeping up-to-date with industry trends and best practices, and applying knowledge to continuously improve strategies and

2.4    Benefit Administration                                                                                                           

• Administer benefits programs, including health insurance, retirement plans, and other employee benefits
• Coordinate open enrollment and benefits fairs
• Ensure compliance with benefits-related laws and regulations

2.5    Compliance with Regulations                                                                                                

• Ensure compliance with labor laws and regulations, such as NSSF, HESLB, OSHA, WCA, TRA, CMA, Labor Laws and any other regualatory agencies/practices
• Maintain accurate records of employee leaves, accommodations, and other compliance-related matters
• Assist with investigations and resolutions of HR-related complaints
• Ensuring Maximum compliance for the company
• Attending trainings offered by ATE and other Institutions

2.6    Employee Records/Data and Contracts Management                                                            

• All employees contract management
• Using company HRMIS to keep all data in relevant employee profiles
• Fostering digital and technological processes and eliminating paperworks in all HR works
• Maintain accurate and up-to-date employee records and databases
• Ensure compliance with data privacy laws and regulations
• Assist with data analysis and reporting to support HR initiatives and programs
• Identifying and mitigating risks that could impact strategic
• Managing and mentoring a team of analysts and HR Admins from Branches/Remote

2.7    Training and Development:                                                                                                    

• Assist with training and development programs, including orientation and onboarding
• Coordinate training sessions and workshops
• Evaluate training programs and make recommendations for improvement
• Ensuring all trainings are digitally recorded in the HRMIS
• Tracking training performance and progress per teams, departments and employees
• Fostering positive environment for Learning and Growth for the company

2.8      Confidentiality Management                                                                                                  

• Management of employee files, data and information with the utmost confidentiality
• Handle highly sensitive information with utmost discretion for all employees
• Ensure compliance with privacy and confidentiality policies and procedures

2.9     Special Projects:                                                                                                                    

• Support special projects, such as employee recognition and reward programs
• Assist with HR-related aspects of company-wide initiatives and programs
• Collaborate with other departments to ensure alignment and effective communication

2.10  General Administrative Support:                                                                                           

• Provide general administrative support to the HR team
• Assist with HR-related tasks and projects as needed
• Maintain a high level of confidentiality and discretion in all aspects of HR work

3      Educational and Experience Requirements:

• Bachelor’s degree in Human Resources, Business Administration, or related field
• 2-3 years of experience in human resources or a related field
• Strong knowledge of labor laws and regulations
• Excellent communication and interpersonal skills
• Ability to maintain confidentiality and discretion
• Proficient in HR software and systems, such as HRIS and payroll
• Strong organizational and time management skills
• Ability to work in a fast-paced environment and adapt to changing priorities

4      Preferred Qualifications/Skills:

• Experience with recruitment software and applicant tracking systems
• Knowledge of benefits administration and compensation principles
• Experience with employee engagement and retention strategies
• Ability to prioritize and manage multiple tasks and projects simultaneously (multi-tasking)
• Strong organizational and time management skills to meet deadlines and deliver results
• Formal communication skills/practice using emails or existing professional tools
• Proficient in using productivity tools such as G-Suite (Email, Google Docs, Calendar, Sheets, Slides, etc) OR Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Zoom, Online Conferencing systems,
• Professional certification, such as SHRM-CP or PHR (not a must but will be added bonus)

5      Working Conditions:

• Regularly required to stand, sit, talk, hear, and use hands and fingers while performing the duties of this
• Prolonged periods of sitting at a desk and working on a
• Must be able to access and navigate each department at the organization’s
• Flexible extra working hours to match the nature of company’s business and the Manager’s or CFO’s involvement in various aspects of the
• Able to travel within Dar Es Salaam, other regions, and countries where the company has

6      Knowledge, Skills, and Abilities or Required Competencies:

• Excellent communication and presentation skills, with the ability to effectively articulate ideas and influence decision-making at all levels of the
• Demonstrated leadership abilities, including the capacity to lead cross-functional teams and drive consensus in a matrix
• Strategic thinker with a proactive and results-oriented mindset, capable of balancing short-term priorities with long-term strategic
• Proficiency in financial analysis, budgeting, and forecasting tools/software. Experience in providing high-level administrative support in a senior
• Ability to convey information to people clearly and
• Experience in managing and planning projects, conferences, and
• Ability to take accurate minutes, including being able to interpret and sum up complex discussions
• The ability to work effectively with colleagues at all levels and a wide range of senior external contacts in a high-pressure
• Confident and determined with the ability to work on my initiative and as a team member when
• Ability to prioritize, meet deadlines, and manage the conflicting demands of a busy
• Ability to work flexibly and occasionally out during office
• Ability to maintain accuracy and attention to
• Strong problem-solving skills and ability to anticipate needs and provide proactive
• High level of integrity, professionalism, and
• Ability to work independently and as part of a team, demonstrating a strong sense of ownership and
• Flexibility and adaptability to changing priorities and
• Excellent interpersonal and communication skills including
• Excellent time management skills with the ability to manage multiple priorities and

How to Apply:

Please send your CV and Cover Letter to [email protected].

The deadline for submitting the application is 22 May 2024.

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