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You are currently viewing Res-Request Reservations Consultant at Mbali Mbali Lodges and Camps Limited February, 2024

Res-Request Reservations Consultant at Mbali Mbali Lodges and Camps Limited February, 2024

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Res-Request  Reservation  Consultant  Job  Vacancy

Mbali Mbali is a collection of five stunning lodges in Tanzania. Each location has been carefully selected for its unique experiences, across incredibly diverse ecological areas, taking you on a trail less traveled to some of Tanzania’s most untouched and unique National Parks. We looking to recruit experienced, qualified, and energetic candidates to join our team as a Res Request Reservations Consultant with a broad knowledge of Tanzania as a destination.

 

Position: Res-Request Reservations Consultant.

Location: Arusha Responsibilities:

  • Receive and process all booking requests from all booking channels.
  • Quoting and preparing itineraries.
  • Ensure full payment of bookings is made in line with the booking terms and conditions.
  • Engage, discuss, and provide solutions to agents based on their requirements.
  • Process and issue detailed booking documentation to agents as required.
  • Ensure that records are properly kept and archived per company policy.
  • Make follow-ups for provisional bookings and outstanding payments.
  • Promptly confirm bookings, subject to available rooms and within defined booking policies.
  • Process all reservation inquiries, ensuring all the time that the best solution is provided to the agents.
  • Collect, update, and communicate/share all the necessary details concerning guest arrivals to the lodges daily.
  • Respond immediately and accurately to any lodge or accounts queries about guest details.
  • Prepare any reports as may be required from time to time.
  • Issue accurate invoices and reservation summaries to agents.
  • Arrange all processed vouchers/documents and ensure that they are carefully & and correctly archived daily.

 

Experience & Education:

  • Degree or Diploma in Hospitality and Tourism Management
  • Excellent up-to-date computer skills (Word, Excel, PowerPoint, itinerary software)
  • Must have good experience in using the Res-Request Reservation System.
  • Good numerical skills
  • 3-4 Years of working experience in a similar role
  • Excellent communication skills (English & Kiswahili)

Package includes:

  • Attractive salary package
  • Health insurance for the candidate with immediate family
  • Lunch and Transportation

 

HOW TO APPLY

For all applicants who meet the criteria for the above position, please send your application including your CV, Cover letter, and Professional Certificates to [email protected]

YOUR EMAIL SUBJECT MUST READ “APPLICATION FOR RES REQUEST

RESERVATION CONSULTANT”. An email with no above Subject will not be considered.

Note: Only shortlisted candidates will be contacted. If you do not hear from us, please accept that

your application did not meet our requirements. Early applicants will be given priority.

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