IT Business Solutions Manager at JTI November, 2023

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IT Business Solutions Manager (D&IT Markets & Regions MENEAT)

What this role is about?

This role is responsible for maintaining & supporting all or a proportion of the geographically distributed team and portfolio of applications, working with colleagues to standardize and drive efficiency. You should broaden their technical and delivery skills using tools at their disposal, including but not limited to Freedom within a Framework, Data management, ERP, and Sales solutions. The role is responsible for ensuring that 3rd-party solution providers & external resources fulfill agreed-upon commitments and contractual obligations within budgeted costs.

This role may lead projects to localize and roll out centralized systems, including the detailed planning and execution of the project/changes, data migration, external resources, and go-live. The role actively engages with business stakeholders and D&IT partners to explore capability improvements or to ensure a clear understanding of new capabilities requirements. Work with the Virtual team lead to understand existing tools that can deliver needs and plan in the Roadmap. Drive demand process to deliver new solutions as planned in the roadmaps. You will actively review technology successes in JTI and the external environment, bringing to Business partners’ attention to explore the innovation within the virtual team’s remit.

While ensuring adherence to JTI D&IT and Corporate governance standards, you will lead and manage identified changes & projects and on occasion related teams, to ensure they are executed successfully. You will work according to JTI’s Project Management Framework, established D&IT standards, policies and procedures, J-Sox controls, and industry best practices.

What will you do?

Capability Management identification and enhancement

Collaborate with businesses to identify improvements for existing solutions
Work to find existing solutions in JTI that have the required capabilities
Help develop capabilities delivered by global teams and within regional/local solutions

Rollout of Central systems and Market Mile

Under the direction of the RPD embrace and learn the steps and effort required to roll out a system to more than one market in the region
Work with other regions who are rolling out systems ahead of your region to gain knowledge and to help deliver the solution faster in your region

Freedom within a Framework

Use low code tools provided in the JTI environment to augment and deliver simple and short-term capabilities
Make sure you are aware of the tools’ ever-increasing functionality, how these tools work, and leverage and communicate through APIs in JTI key systems to deliver data transfer or a better UX experience

Service Delivery Management & Business Continuity / Security

Ensure the company’s business community is provided with appropriate support and training/development in business systems, software, and hardware in order to make effective and efficient usage of systems and resources and enable users to achieve business goals
Responsible for ensuring that all shared D&IT applications / D&IT solutions under your portfolio are stable, reliable, and compliant to the legislation (e.g. payroll, data sources and data integrity, etc) in the region.

Geographically Distributed teamwork, & Operations

This role will be part of geographically distributed teams responsible for a function within the region (M&S, Finance, Data, etc). This role manages the application portfolio (or part of it) of that function including the operational excellence (incident management, maintenance, enhancement, and change request, problems, etc) as well as managing demands and being accountable for the execution of projects of that specific function
You may at times and as decided by the Regional Digital & IT lead be seconded to the RPD to assist or run project on behalf of the region

Innovation

Work with market teams to foster ideas and understand new trends and how they could challenge or provide an opportunity to change the business model or drive efficiencies into operations

D&IT Governance

Responsible for respective D&IT budgets for managed applications and services in the Region. Responsible for planning the AP/SP and LE processes and delivering financial commitments with clarity on how the budget is used to run existing services, the cost of transformation/change, and the efficiency gained by the changes. Optimize, control, and reduce costs when possible, to improve regional budget efficiency and profitability

What are we looking for?

5+ years’ experience in the IT discipline with 3+ of those years in IT Management of Business Solutions/ Application teams (including people management where relevant)
Preferred background of employment experience in multinational companies
Good working knowledge of business and related processes in the FMCG industry
Fluent oral and written English
Proven Digital & E-commerce experience/knowledge
Application Knowledge in “ServiceNow”
Experience in at least 2 of the following new technology trends Microsoft PowerPlatform (PowerApps, PowerBI, PowerAutomate)
Microsoft Data Lake and Data Warehouse technologies.
Good knowledge on SQL Data Query, Analytics and Visualization using PowerBI
Field Sales Solutions
B2B / B2C solutions (Online Sales, Loyalty, and payment systems , consumer engagement)
Business requirements analysis & process documentation
Solutions design proposal and architecture (business applications and D&IT infrastructure), including but not limited to application design methodology (including Agile methodology), interface design, capacity planning, scalability
Good financial and budgetary understanding
Agile / Hybrid Project management methodologies (medium to large scale projects)
Excellent Business relationship management capabilities