JOB PROFILE
Job title – Customer Service Executive
Business Unit – Shipping & Logistics
Function – Customer Service Management
Country – Tanzania
Location – Dar Es Salaam
Functional superior – Mr. Rojo Johnson
Administrative superior – Mr. Rojo Johnson
Objectives
Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
Identify and address customer needs with a goal of complete satisfaction
Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers.
Follow company communications guidelines and procedures under minimal supervision
Job Responsibilities
- Proactively manage daily logistics and clearing activities of the company include all land, sea, and ICD operations.
- Execute/Coordinate transit shipments activities related to Planning, organizing, dispatching, routing, and tracking of transportation vehicles.
- Meet all customer SOP requirements: track and trace report on daily basis, document follow up, processing pre-alerts, carrier /customs filings, executing delivery, cost approvals, ensuring proper invoicing, investigate to verify and resolve customer or shipper/consignee complaints
- Work effectively in a team environment and communicate clearly, timely, and effectively with Customers, Clearing Agents/ offices, branch, and network and Outside Vendors
- Record damaged, misrouted, unreturned shipments and report to the supervisor with claim form and supporting documents.
Qualifications/Skills
Reporting, Microsoft office, time management and Teamwork
Planning – Organizing, Operations Management, Critical Thinking and Problem-Solving Skills
Language: Fluent in written and spoken English & Swahili
Expected Start date: Immediate
Job type: Full-time
Salary: Industry standard
Schedule: Day shift 8.30 am to 05.30 pm (6 days a week & Sunday holiday)
Experience: Minimum of 1-2 years of experience in customer support/operations in Transit Shipment (EAC)
Education: Bachelor’s (preferably in shipping/logistics/maritime)
Send your resume to [email protected]
