VACANCY ADVERT

POSITION:  Consumer Financing Officers

LOCATION: Dar es Salaam

DUTIES AND RESPONSIBILITIES: 

• Promoting and rationalizing consumer financing products and create product awareness to branch team.
• Promoting and selling various liability products offered by the bank, aiming to attract low-cost deposits from diverse customer segments and sourcing for salary account.
• Advising customers on available bank products and services based on understanding of customers’ financial needs and recommends appropriate solutions.
• Conducting planned direct promotion/marketing activities for products and services offered by the bank and cross-sells secured asset offered by the bank where relevant.
• Expanding the customer base by upselling and cross-selling to new and existing clients
• Recruitment of employees from both government and private sectors for consumer, Elimu and pensioners financing.
• Presenting the company and its operations to stakeholders such as Institutions, Companies, firms etc.
• Driving activation and penetration of all signed up MoU’s/Scheme at Branch and insuring its maximum utilization.
• Maximizing sales referral opportunities by working close with customer service officers, relationship officers/managers and Branch Managers.
• Managing and monitoring end to end process of on boarding and growing the consumer proposition whilst observing NPL ratio as set by the bank.
• Writing and submitting to the bank Manager daily activity report and calls/follow-ups made.
• Ensure facility application documents are properly filled and all requirements/attachments are presented.
• Collecting and Reviewing of all facility documents for compliance prior to submission to BMFC/Financing administrator.
• Ensuring that all required collateral documents have been obtained and safely kept before disbursement of funds depends on the financing approval limit.
• To ensure all conditions precedent are adhered to before disbursement.
• Support to Financing Administrator to ensure timely and accurate delivery of approved facilities and Management of inventories.
• Provide relevant and accordance weekly, monthly, quarterly updates about your branch’ performance and arrears/book quality to the Manager consumer Financing.
• Ensure adherence and compliance with all relevant processes, policies, and procedures.
• Ensure maximum level of customer service satisfaction and observing SLA.
• Close follow up on arrears according to respective consumer recovery procedures.
• Overseeing the relationship with customers resolving customer complaints quickly and efficiently.
• Any other duty as may be assigned by supervisor.

KEY COMPETENCY REQUIREMENTS: 

• Strongly numerate with an exposure to Islamic Financing and Investment.
• Excellent interpersonal and communication skills.
• Superior product knowledge.
• Customer oriented mindset.
• Experience in sales.
• Results driven self-motivated personal.

QUALIFICATIONS AND EXPERIENCE REQUIRED: 

• Bachelor’s degree in business administration or field related to the industry.
• 3 years of experience in sales, customer service in Retail Financing.
• Knowledge of the banking industry, banking product, services, and regulations.

REPORTS TO: Head of Marketing and Digital Banking

Deadline for submission of application is 13^th January 2024.

All applications (include application letter, Resume, academic and professional certificates) should be sent through [email protected]

***Only shortlisted candidates will be contacted***