Entara Lodges & Camps

Our intimate lodges and camps are settled within the natural wonders of each region without sacrificing comfort and service.

Description

Entara Lodges & Camps is looking for the following:

Reservations Officer

Report to: Sales Manager

Responsibilities of the offered post include, but are not exclusive to the following functions:

Manage reservations for the Entara camps and lodges;

• The main responsibility of the reservation officer is to help customers with planning and booking reservations.
• The Reservation officer will work with customers to plan out the duration of their stay and then send booking confirmation to customers, issue and send invoices, and track and log payments.

Provide Customer Service;

• The Reservation officer will provide customer service support if there is a problem with provisional reservation, bookings, payment confirmation or any other issues.
• The Reservation officer must hold himself to the highest standards of professionalism as he works through customer issues

Sell Additional Services and Upgrades

• The Reservation officer shall promote and sell any packages, deals and activity options that are promoted by the Entara at any time.

Give Directions and Advice

• The Reservation officer is required to answer any questions by agents and guests about the product.
• He is expected to have knowledge about the area which camps and lodges are located in and be prepared to offer advice when necessary.

Maintain Records;

• The Reservation officer is responsible for keeping accurate records about customer bookings, payments, and any additional information that hotel staff might need when interacting with a guest.
• The Reservation officer is further responsible for keeping contact records and updating and maintaining a detailed contact list for all past guests and agents.

Reservations Officer Qualifications:

• Proven experience in sales and reservations
• Minimum 2 years experience in TZ with references
• Fluency in english, both written and spoken
• Additional languages are an advantage
• Google workplace knowledge is an advantage (in House training offered)
• Experience with ResRequest is an advantage (in House training offered)

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

How to Apply :

Please forward your application & CV to: [email protected]