Sports Betting CUSTOMER CARE AGENTS AND SUPERVISORS:

REQUIREMENTS:

• Experience- 3 years in related field  and above
• Must speak good English, Swahili

GENERAL JOB RESPONSIBILITIES

·        Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution

·        Keep records of customer interactions, process customer accounts and file documents

·        Follow communication procedures, guidelines and policies

·        Take the extra mile to engage customers

·        Identify and assess customers’ needs to achieve satisfaction

·         Build sustainable relationships and trust with customer accounts through open and interactive communication

·         Provide accurate, valid and complete information by using the right methods/tools

·        Meet personal/customer service team sales targets and call handling quotas

APPLY THROUGH – [email protected] ,

Or you may deliver your applications at KING CASINO 2nd Floor, Palm village, Mikocheni (Warioba Street).

Your Applications must include the

• Detailed CV
• Application letter
• Local government letter
• 2 recent passport size
• Referees letter