• Coordinate Installation Technicians and Maintenance technicians to ensures systems are installed and maintained.
• Support recruitment of new Installation and maintenance technicians in the acquisition Region.
• Prepare the monthly installation monitoring report for the Zonal Service Coordinator
• Review Control monthly commission payments and payroll follow up on faulty installations and inform Finance Department about deductions.
• Ensure repossessions are aligned and coordinated effectively and efficiently with focus to both customer and business profitability
• Identify the need for and recruit new contractors with support from Service Network Team Leader
• Responsible for disciplinary for installations and maintenance technicians

Portfolio Monitoring

• Gathering benchmark data for assessment purpose and analysis of causes of portfolio deterioration.
• Conduct initial assessment to establish the applicant’s character to eliminate the risk of default.
• Managing assigned portfolio by attending work-out categories that should be applied to customers in late repayment such as recovery, extension of grace period, rescheduling, or repossession.
• Providing regular portfolio, compliance and routing report to the Supervisor as required
• Ensure remedial action is taken when required to keep performance in line with business objectives.
• Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures.
• Review and update credit and loan files.
• Weekly planning and conducting field visits to undertake loan workout activities such as recovery, rescheduling or repossession and further find out why customers are not repaying and advise them on repayment options.
• Handle customer complaints and take appropriate action to resolve them.
• Follow up and solving all difficult cases that may involve missing customers, theft, forgery etc.
• Informing and reporting to ZBM about weekly routing, field visits, and difficult customer cases which need either in-depth negotiation or legal measures.

Subordinates Effectiveness

• Managing the daily work and activities of shop acquisition and collection agents.
• Deal with complex scenarios that may occur at the shop such theft, fire, violence etc.
• Participating in the recruitment of new acquisition and collection agents and training of new and agents.
• Conduct periodic performance review of acquisition and collection agents.

Others

• Ensure Health, safety and environmental standards are adhered to, through Zonal Service Coordinators.
• Undertaking any other duties which may be assigned by the Line Management from time to time.

Knowledge and skills
Experience:

• 2+ years of relevant sales and operational management experience in a medium sized company
• Previous experience in a managerial position is an added advantage.
• Experience in Customer Relationship Management
• Previous experience in Credit Management activities/roles

Qualifications:

• Degree and/or experience in Sales and marketing, Business Administration, Microfinance or its equivalent.

Language(s):

• Kiswahili fluency (writing, speaking and reading)
• English fluency (writing, speaking and reading)

Technology:

• Experience in using Microsoft applications, computer, and smartphone literate.

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!
Application Deadline: 1st May 2023