About ENGIE Energy Access
ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, offgrid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.19 per day and the minigrids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), almost 1.5 million customers and over 7 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.
www.engie-energyaccess.com
Job Purpose/Mission
The Area Administrator is responsible for Customer experience in the Service Centers, logistics and stock and handover of products to customers that are eligible.
Responsibilities
- To observe and record 100% accuracy handover per shop, For each handover, all relevant documents (corresponding customer contract, proof of ID, customer declaration form etc.) are scanned & uploaded per customer
- Physical stock counting (daily) and reconciling physical stock with stock levels on Tally software system.
- Matching of expected and submitted inventory, matching of stock figures (DB/Tally) and the physical stock count.
- Coordinating submission of daily/weekly reports of return and repairs within the responsible regions per Service Center
- Ensure customer education is highly conducted to promote customer satisfaction and Explaining after-sales service to the customer.
- Correctly transacting and tracking all incoming and outgoing inventory to ensure accurate stock levels are consistently maintained on Tally software system.
- Contribute to 10% of sales target as per the hub distribution and handle all walk-in customers at the Service Centers.
- Ensuring all licenses and regulatory data is up to date and correctly displayed as per the QA management policy.
- Fully implement the FIFO methodology within the Service Centers
- Display systems to be presentable, complete, clean, and working at any time.
- Achieve financial reporting on Service Center expenses month by month per region and as per the assigned Service Center.
- Storage room setup (proper arrangements of items, labelling, separation of spare parts (used and broken).
- Organizing all documents in designated folders (logistics documents and customer contracts)
- Gathering a benchmark data for assessment purpose and analysis of causes of portfolio deterioration.
- Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures.
- Displaying Mysol SHS and appliances as instructed and ensuring a shop appearance in line with Service Center related guidelines.
Knowledge And Skills
Experience:
- 2 years’ experience in stock Management and customer service.
- Experience in customer relationship management.
- Team Player
Qualifications:
- Be a holder of a diploma, preferably in Business, Logistics and its related fields
Language(s):
- English
- A native language
Technology:
Computer Literacy
We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.
ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!
