About the job

What drives our operations? Our people. We’re looking for an analytical and solutions-driven Operations Manager with excellent leadership and interpersonal skills to help us transform the ride-hailing industry in Tanzania. Your role will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape – here’s your chance! You will be reporting directly to the Country Manager, and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible, and affordable.

Your daily adventures will include:

• Managing and support the operations team by defining precise local operational processes with a focus on strong operational execution and results
• Developing strategies to strengthen driver’s value proposition to continually grow our supply base, performance, quality, compliance and retention
• Actively leading and/or supporting expansion across the rest of the country
• Hands-on supply management – working autonomously and taking initiatives with your team through the stages of fleet acquisition, conversion and activation
• Analysing data – you will monitor our city operations metrics to ensure marketplace health between all stakeholders
• Identifying trends, risks and improvement opportunities on a local level that may impact the business
• Advising and closely collaborate with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency
• Taking ownership of Bolt’s growth by ensuring both local operations and HQ teams support and collaborate actively with each other to meet business goals

What we’re looking for:

• You have 5+ years experience in management & high-growth environment
• You have a strong sense of ownership with a hands-on approach
• A data-driven analytical mindset (Excel skills is a must)
• You are a strong leader and collaborator with excellent negotiation and communication skills (both verbal and written) in English & Swahili
• A Bachelor’s Degree in Economics, Finance, Engineering or other analytical subjects
• You are comfortable with developing analytical and decision frameworks to support your strategies and decisions
• You are a hustler, not stopping after several obstacles a day
• You are passionate about new technologies and ride-hailing

You will get extra credit for:

• Experience in the sharing economy, transportation industry, tech, startups, distribution or a dynamic high-growth company
• Experience in product launches or running a business