Job Purpose
Effectively carry out Visa, ATM, cards, Mobile Banking & Internet Banking operations.
Key Responsibilities/Tasks
Operations:
· Process ABC related transactions e.g. cards, mobile banking & internet banking related transactions (such as posting or verification in the core banking and related systems)
· Manage Visa card settlement (locals and internationals) and mobile banking & internet banking related transactions settlements.
· Manage prepaid Visa and MasterCard.
· Manage card ordering process eg. upload of card data, receiving form vendors and dispatching to branches.
· Store and maintain all documents/forms appropriately.
· Posting/authorizing card related entries and mobile banking/internet related entries
· Resolve customer queries and respond on time (participate in corporate visits, IB/EB when needed)
· Ensure ageing items in all reconciliations are handled expeditiously.
· Participate and support all ABC related projects.
Compliance:
· Ensure effective implementation of Bank’s operations, procedures and policies regarding ABC products
Customer Service:
· Attend to customer/branch queries/complaints related to alternate channels
Risk Management:
· Implement control self-assessment (RCSA) for ABC in liaison with Manager ABC
· Ensure effective adoption and utilization of risk management tools
· Drive remediation of risk management exceptions identified during audit or risk reviews
· Promote risk management culture
Audit Compliance:
· Respond to Audit (Internal and External) queries related to ABC
Regulatory Compliance:
· Implement and comply to all regulatory guidelines
Administration:
· Provide performance reports to Manager ABC eg. Sales reports
· Work in liaison with ICT to ensure system uptime to support business and channel availability
· Performa nay other duty as may be assigned by the immediate supervisor from time to time.
Skills, Knowledge and Abilities
· Knowledge on Microsoft Applications
· Analytical skills
· Report writing skills
· Communication skills
· Problem Solving Skills
Academic / Professional Qualifications
· Bachelor’s degree in Business Administration, Banking, Finance or related field
Working Experience Required
· A minimum of 1 years working experience at Officer level
