Alternative Channels Officer
- PURPOSE OF JOB:
To implement the bank’s alternative channels strategy with a specific focus on cards (Prepaid & Debit), mobile banking and Internet banking in coordination with the branches network to increase registration/adoption and usage.
- PRINCIPLE ACCOUNTABILITIES:
- Ensure the long-term prosperity of the business.
- Research, analyze, propose, and implement solutions for all three products (Mobile banking, cards & Internet banking by working with product development teams
- Negotiate and maintain co-operations and partnership agreements with service providers, card schemes and other financial institutions.
- Establish and achieve annual sales and activity targets for all three products in line with the marketing plan.
- Ensure good levels of customer service.
- Build, maintain and improve efficient and user-friendly services on all three product platforms (Process Improvement).
- Measure and analyze customer satisfaction feedback by regularly working with the Contact center team on research activity and responding appropriately.
- Responsible for effective enterprise-wide dissemination of knowledge of the three products.
- Managing the service quality within cross-functional departments (delivery time, knowledge, friendliness, efficiency, transparency).
2.33. Meet financial targets.
- Prepare, agree and be responsible for all components of the budget for Cards (Prepaid & Debit), Mobile banking & Internet banking.
- Engage with branch network to grow the portfolio, coordinating with partners and driving activation programs for respective card portfolios, mobile banking & internet banking.
- Develop, analyze, and interpret product-related MIS reports and act as appropriate.
- Monitor industry trends and evaluate both financial institutions and non-traditional competitor practices and pricing.
- Ensure that all activities are aligned with Exim’s retail strategy and segmentation rules.
- Value management for all three product marketing activities (Acquisition costs, Break Even, Pay Back).
- Managing by standards (process design, reports, P&L, calculations, concepts etc.).
- SKILLS:
- Graduate with relevant banking knowledge and experience
- Computer literate
- Good communication skills
- Good organization skills
- QUALITIES:
- Effective communication skills
- Hardworking and flexible individual
- Good Team player
- Coordination skills
- Adaptability
- Flexibility
- OTHER:
- Carry out work in accordance with the bank’s procedures.
- Perform the assigned tasks with due diligence.
- Eliminate waste of whatever form, suggest the use of new practices, and <
:ontribute to the continuous improvement of the bank.
How to Apply:
Please send your application to [email protected]
The deadline for submitting the application is 30 May 2023.
