JOB TITLE: Payment Specialist – Assistant Manager
REPORTING TO: Manager — Core Applications Support & Business Analysis
DEPARTMENT: Technology
HOURS OF WORK:  8am – 5pm Monday to Friday. Additional hours as required by workload.

1. PURPOSE OF JOB:

Incumbent in this position shall perform all duties related to the review, assessment, and development of payment platform. Functioning in a liaison capacity, incumbent should analyze and translate business requirements into system and /or business process changes. Incumbent should act a change agent to facilitate effective deployments/modifications to current payment platform practices.

2. PRINCIPLE ACCOUNTABILITIES:

2.1 PRINCIPAL RESPONSIBILITIES:

• Second level Support for all the issues related to Payment systems (SWIFT, TIPS, TACH, GePG, Mobile Payment and Internet Banking).
• Create designs for technical solutions to resolve business problems and tryout components of new systems for efficiency.
• Reach out to business and project managers in the course of work in order identify and evaluate user and business requirements.
• Create and facilitate cost efficient solutions & analyze systems specification to meet business requirements.
• Supervise all integration processes with new clients and other third-party vendors.
• Ensure accurate documentation that may include all systems aspects such as business requirements, client requirements and technical specifications.
• Supervise project development processes with business and vendors for successful execution of projects.
• Carryout research on how technology systems are used and suggest ways for system improvement and efficiency.
• Coordinate change management process and project management process between PMO, Technology and business units in adherence to the laid-out policies and procedures.
• Develop strong relationships with external vendors, business teams, and other upstream and downstream support teams.
• Develop strong technical expertise in banking technology and associated applications to understand the end-to-end transaction flows of applications across Exim bank.
• Perform and seek to continuously improve the monitoring of the application environment and supporting infrastructure.
• Participate in integration projects with internal and external third-party platforms (e.g. B2B, B2G, B2C etc.)
• Adopt standardization processes, such as the Change Management Process and New Request Process, to ensure effective and efficient workflow.
• Plan and conduct simulation of EOM and EOY runs in Collaboration with CBS team to eliminate any unforeseen incidents for successful completion of EOD/EOM/EOY batch runs.
• Provide and submit updates to Manager Core Applications Support and Business Analysis of weekly basis.

3. SKILLS:

• Bachelor’s degree (or equivalent) in IT or Computer Science or related field.
• Minimum three years working experience insupporting banking applications and participating technology projects.

• Good understanding of API-driven integrations and associated languages
• Good understanding of Payment Systems i.e., SWIFT, TIPS, TACH, Treasury applications, workflow applications and BOT Applications etc.

• Proven technology back-end skills i.e., MySQL, SQL and PLSQL
• Business processes mapping and modelling
• Strong customer service and troubleshooting skills.

4. QUALITIES:

• Ability to communicate technical and functional information using both verbal and written means, to a wide range of end-users.
• Fluency in spoken and written English
• Good integrity, supportive, highly committed individual
• Self-drive and positive attitude

• Team player and flexible individual

How to Apply :

Please send your application to [email protected] Application deadline:- 5th June 2023.

Applications are to be sent with the subject being: Payment Specialist – Assistant Manager