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Chargeback Analyst at Absa June, 2023

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Bring your possibility to life! Define your career with us

 

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

 

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

 

 

Job Summary

To provide specialist advise & support in the maintenance & analysis of banking activities & initiatives in order to provide accurate reports & information to relevant stakeholders, through the execution of predefined objectives as per agreed SOPs. Selecting this role has a compensation & benefit impact in Tanzania. Please contact Reward for details.

 

 

Job Description

 

 

 

To manage the Cards Operation Processes at the back end with the main function being to:

  • Performing cards Scheme settlements (VISA, MASTERCARD, AMEX and UPI)
  • Responsible for the analysis on scheme Performance & MI
  • Supporting and advising business on related charges, interchanges, fees and other income lines
  • Participate in all cards related projects and UAT.
  • Handling Chargebacks, Re-presentments and other cards related disputes.
  • To support other card operations activities
  • Responsible for the control and monitoring of cost elements within the unit.
  • Responsible for the integrity of the quality and service in the appropriate unit to ensure no lapses.
  • Establish and maintain effective working relationship with internal and external customers.
  • Ensure that service levels are maintained and adhered to.
  • To direct and motivate staff.

 

 

 

 

 

Education

 

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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