Knowledge Skills and Abilities, Key Responsibilities:

• Manage and ensure that retail sites under your assigned territory are operated as per ruling Puma Retail operating manuals and signed Retail Dealership agreements.
• Communicate with retail sites, complete and maintain accurate daily retail site stock position for ordering purpose and follow up as necessary to ensure smooth daily site deliveries.
• Compiles regular and on demand weekly, monthly, quarterly and annual retail sales reports for Retail Sales Manager review
• Analyzes the retail monthly sales results and make frontline assessment of site performance and use this information to offer guidance to the sales manager for strategy review.
• Ensure the planned sales volumes set for Fuel, Lubricants, Shops & other non fuel site incomes are achieved by retail sites under your assigned territory.
• Manager review. Also acts as a resource of ideas to dealers on how to promote customer service and site sales
• Carry out monthly retail site fuel stock reconciliations for assigned territory and submit reports to Retail sales manager
• Conduct monthly retail site visits for assigned territory to ensure standards for quality, customer service and HSSE are met and complete the necessary monthly site inspection forms.
• Managing Puma Shops (both Super 7 & shop express) & other non fuel site services in terms of merchandising, customer service and HSSE.
• Establishes, develops and maintains business relationships with current clients and potential client’s relationships.
• Participate in department & site meetings and take responsibility for sales improvement initiatives and other assigned action items.
• Demonstrate technical customer service skills and direct, motivate, and monitor the retail network team to achieve the desired company goals.
• Coordinate and analyzing statistics or other data (e.g. Mystery motorist) to determine the level of customer service the network is providing.
• Perform professional presentation or demonstrations of company products/services while on retail sites.
• Actively carry company flag for all HSE issues in retail as per Puma operating guidelines and be committed to the highest standards of operational excellence and HSE.
• Arranging and Coordinate marketing campaigns and Promotional events (e.g. Lubricant Golden dipstick) and assessing the results of such promotions and or marketing campaigns to determine economic effectiveness
• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to Retail sales manager.
• Leading and supervising a team of customer service staff (Retail task force) and ensure they provide the required retail onsite training to improve forecourt customer service standards.
• Coordinate activities of retail department such as dealers and or their staff meetings, conferences and other similar functions
• Investigating and solving customers’ problems on retail sites, which may be complex or long-standing that have been passed on by customers.
• Timely follow up site maintenance action points with engineering team and continuously updating retail sites on maintenance status.
• Liaising between retail sites and the company for up-to-date status of retail pump pricing as per Ewura directives.
• Build and maintain ongoing awareness of competitor activities, new business opportunities and other market information for company growth.
• Co-ordinate, Plan, prepare and deliver courses/training for Dealers, Supervisors and site pump attendants according to the Puma retail training package or accredited courses.
• Coordinate with B2B Team in promoting use of Fuel cards in Puma retail sites
• Maintains retail site files and ensure files contains up to date records of all government rents, municipal taxes etc.
• Control expenses to meet budget guidelines and follow-up for collection of CODO site rent invoices payment.
• Any other duties as may be directed by the Retail sales Manager.

Minimum Educational Qualifications

• Diploma or Bachelor’s degree with three to five years of sales or marketing experience

Minimum Prior Experience

• 3 – 5 years of experience in sales or marketing

Key Competency Areas/ for the role

• Customer focus
• Influencing others
• Providing consultation and Problem solving
• Training and presenting information
• Accountability and dependability
• Creative and innovative thinking
• Ethics and Integrity

Skills Required

• Work requires willingness to work a flexible schedule and travel.
• Ability to persuade and influence others
• Strong interpersonal and communication skills
• Visibility requires maintaining a professional appearance and providing a positive company image to the public.
• Work requires significant local travel to current and potential clients
• Be able to utilize computer and software applications
• Be diligent and trustworthy

Key Relationships and Department Overview:

Key Relationships: