Directs and supervise Spa staff on day to day operations. Ensure guest complaints are handled in a professional manner. To welcome guests proactively and deal with all enquiries. Have a complete knowledge of the treatments, products and services offered including the prices. To assist with scheduling and manage time within the treatment schedule. Supervise and ensure training of new hires is done in timely manner, Focus on training and implementation of new treatments to the Spa team.
This positions is open for Tanzanian Nationals only
Job Description
To assist the Spa Manager with the supervision, management and growth of the staff.
To effectively manage the spa in the absence of the Spa Manager.
To follow proper attendance sheets, over time sheet, transportation and tips procedures
To supervise all the Spa staff including reception, therapist and attendant and Lodge Boutique.
To create spa roster, revise, manage and be ready to organize any unexpected situation.
To participate in management meetings.
To assist the Spa Manager with the supervision, management and growth of the staff.
To process monthly inventory for Spa & Boutique retail products and supervise Spa Receptionist to maintain the area clean and attractive. Act as a role model and ensure high level of guest satisfaction is maintained.
Monitor operating and generate necessary purchase orders and requisitions, under Spa Manager Guideline
Conduct walkthroughs around the spa facilities, report deficiencies report to the concerned department.
Review all suggestions and comments from guests and give the appropriate follow up with the spa Manager.
Organizing of all operation manuals for the department and implement training sessions to ensure the growth of the department.
Held regular departmental meetings and daily briefings to assist in communication within department. Assisting the Spa Manager in implementing staffing guidelines, discipline, operational procedures and developing new spa treatments.
The ability to respond properly in any hotel emergency or safety situation.
To work as a team with the Spa Receptionist to create energizing activities to motivated the team in improved Spa revenue.
Is proficient in the use of the spa reservations software. To ensure Golden to used by Spa Reception in enhancing Guest Recognition Attends all scheduled training sessions. Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of
Conduct as set forth in Employee handbook.
Other assigned duties by the management
