Bank Of Africa Tanzania Limited

BOA Tanzania, is one of the commercial banks in Tanzania that have been licensed by the Bank of Tanzania.

Position : Digital sales Agent

Summary of Responsibilities:

Responsible for Digital product s management, understand client’s needs and behavior and identifies solutions and services to meet customer e needs. To bring new channels to market and drives adoption and utilization at Branch level. Overall, as a digital sales Agent, your role revolves around leveraging digital channels to drive sales, enhance customer engagement, and contribute to the bank’s overall growth in the digital era.

Scope of Duties:

• Developing and implementing digital sales strategies: You will be responsible for creating strategies to promote and sell banking products and services through digital channels such as websites, mobile apps, and online platforms. This involves analyzing customer behavior, market trends, and competition to devise effective strategies.
• Managing online sales platforms: You will oversee the digital sales platforms, ensuring they are user-friendly, up-to-date, and optimized for conversions. This includes monitoring website performance, improving the customer journey, and implementing digital marketing campaigns.
• Collaborating with cross-functional teams: You will work closely with marketing, product development, and technology teams to align digital sales initiatives with overall business objectives. Collaboration with these teams is essential for successful product launches, campaign execution, and improving customer experiences.
• Identifying and targeting potential customers: You will analyze customer data and market segments to identify potential leads and target audiences. This involves utilizing customer relationship management (CRM) tools, data analytics, and digital marketing techniques to reach the right customers at the right time.
• Providing customer support: You will assist customers in their digital banking journey, guiding them through online account openings, product inquiries, and troubleshooting any issues they encounter. This requires excellent communication skills and a customer-centric approach.
• Monitoring performance and analyzing data: You will track digital sales metrics such as conversion rates, customer acquisition, and revenue generated. By analyzing data and performance reports, you can identify areas for

Technical Know How:

• Knowledge of Banking and market practice
• Excellent planning, organisation and execution skills
• Computer literacy and familiarity with standard office computer applications
• Product knowledge
• Customer care skills
• Planning, organisation and execution skills

Skills, knowledge, abilities/competencies:

• Bachelor’s degree in Marketing, Advertising, Business Administration or related fields.
• At least 1 year of experience in Sales, Marketing or Banking
• Excellent understanding of digital marketing concepts and best practices
• Proven experience as Digital Marketing Executive or similar role
• Initiative/ proactive
• Good team player
• Excellent customer service skills
• Analytical mindset and critical thinking
• Communication (oral & written)

Other Requirements:

All applicants should fill the internal vacancy application form found on BNet, attach with your CV and Certificates.

Submission:

All the applications have to be submitted not later than 27″ June 2023 to;

THE HUMAN RESOURCES DEPARTMENT BANK OF AFRICA – TANZANIA
NDC DEVELOPMENT HOUSE OHIO/ KIVUKONI STREET P.O Box 3054
DAR ES SALAAM
TANZANIA.

Or through email: [email protected]

NOTE: We shall communicate to only successful candidates who will meet all the requirements above.