Job Reporting to: Senior Manager: Enterprise Change Management

Location: CRDB HQ

Job Purpose

This role aims to collaborate closely with stakeholders to comprehend their needs and requirements and leverage that information to develop process designs that align with those needs. Additionally, this role ensures the smooth integration of various systems and processes to enhance efficiency. Finally, the role ensures effective change management to facilitate process adoption and optimization.

Principal Responsibilities

• Develop improvement strategies to promote efficiency and excellence by analyzing current operations and creating short-term and long-term plans, budgets, and roadmaps with diverse teams for process and operating model improvement.
• Translate business concepts into workable and effective processes that align with the organization’s strategic goals, including formulating the operations development strategy to facilitate the identification of job redesign and reengineering opportunities.
• Break down complex policies into simple processes by developing agile business processes following best practices and market demands.
• Build end-to-end integration of system design with existing or new processes to ensure they work together seamlessly.
• Facilitate process innovation programs to spur improvement, including designing and conducting creative competitions and workshops for process awareness.
• Conduct change management sessions to accelerate the adoption of processes by developing and drafting change management and communication plans, messaging, and supporting documentation to help drive transformation in the business.
• Create an environment for stakeholders to understand and refer to processes by engaging key stakeholders to translate unit strategies into operational frameworks and advise end-to-end process improvement.
• Providing guidance and advice to management on the most effective and efficient use of resources to drive performance, service excellence, and positive, measurable business results.
• Perform any other duties as may be directed by superiors from time to time

  Education, Qualifications & Experience

• Bachelor’s degree in any relevant field from an accredited institution, preferably in technology, Data Science, Business Management, or Mathematics.
• Demonstrated track record and experience with at least 3 years in change management, business processes, technology adoption, developing value-based solutions and propositions, and experience in designing transformation programs.
• Accreditation in Lean, Six Sigma, or other process improvement methodologies and project management.

Desired Behavioral Competencies:

• Attention to detail.
• Accountability
• Integrity and honesty
• Adaptability
• Time Management
• Emotional intelligence
• Stakeholders’ management

Desired Technical Competencies:

• Critical thinking
• Structured writing
• Value and Quality Management
• Project management

Deadline: 6th July 2023